We're so sorry to hear that you’re having issues!
Common reasons a promotion code won't work
- Our promotions are only valid for a limited time - Please check the code's terms and conditions for when it expires.
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Our promotions don't include the items you're trying to buy - Check the offer terms and conditions for any 'excluded items'.
- There is not enough in your basket to qualify for a promotion - Check the offer terms and conditions for the 'minimum spend' required for your basket to qualify for the offer.
- You are not eligible for a promotion - Some of our offers are available to selected groups of customers (for example: new customers only). Check the offer terms and conditions to see who's eligible.
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Remember:
You can only use one code per order.
You must be registered and signed into your account to use a code.
If you've checked all the above and the code still isn't working, please chat with a member of our team. If Chat's unavailable, please leave us a message.