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  1. Fashion World
  2. Returns and cancellations

Returns and cancellations

How to return items, track returns and request cancellations

Cancelling an item

  • Can I cancel or change my order once it’s been placed?
  • Can I cancel my order under the Consumer Contract Regulations?

Returning your order

  • How do I return my order/item?
  • How do I track my return?
  • Can my parcel be collected from a different address?
  • Can I exchange an item?
  • How do I return large items?

Getting a refund

  • Have you received my return?
  • What is your return policy?
  • How long do I have to return my order, and what happens if I return it late?
  • I received a faulty/damaged/broken item, what should I do?

If you would like to make a complaint about your credit account, please contact us below.

Contact us
Fashion World Customer Service Hub.
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