If you haven't received a despatch email yet:
We can attempt to cancel the order for you, but please get in touch ASAP! The quickest way to do this is to chat with us.
If our team aren't available, please use one of our other contact methods.
If you've already received a despatch email:
We're sorry but we can't make any changes to your order at this stage. However, this doesn't affect your right to return or cancel under the Consumer Contracts Regulations.
You can find out how to return your order by visiting 'How do I return my order/item?' - however please bear in mind that some of our products (for example: customised/personalised items, sealed items if unsealed, perishable items) can only be returned if they're faulty. You can view the full list of exceptions in our return policy.