If you place an order on an account that hasn't been used for 2 years or more, we may send you a text message and/or email asking to confirm your identity.
This is a security measure to protect you and your account - it'll only take a few minutes.
You’ll need to:
- Click the link in the text message/email (the link will take you to our trusted partner Hooyu)
- Take a 'selfie' using your mobile device, tablet or computer.
- Take a photo of either your passport or driving licence.
- Ensure your photos are taken in a well-lit room.
- Ensure your photos are not blurry.
Once you’ve completed this, your order will be despatched.
If you need any help or assistance completing the request, please contact us