When you apply for a credit account with us, we review the information you have provided. This involves us carrying out our own creditworthiness assessment, which includes checks with credit reference agencies. We then use this information to help us make a lending decision, and sometimes the results mean that we are unable to provide you with a credit account.
Reviewing your credit file will likely give you an indication of why we have made this decision. If you'd like to do this, please visit the Experian website:
We're working really hard to prevent the spread of coronavirus, and as a result we have an extremely limited number of advisors available to answer your queries at the moment. If you do need to get in touch, we're available on webchat Monday to Friday, between 9am-5pm. You can also email us directly at: email@example.com
Please make sure you include your account number, name and address.