If you're struggling to meet your minimum payment, please contact us as soon as possible so that we can help you. You can contact us by:
Email: firstname.lastname@example.org – please make sure you include your full name, first line of address and postcode, so we can find your account.
Phone: 0345 074 2100 (Monday to Friday 8.30am - 6.20pm)
If you don't make your minimum payment by the due date shown on your statement, we reserve the right to apply an administration charge to cover our costs of reminding you. Currently, our charge is £12 for each reminder we send. The amount we charge could change at any time, but we'll let you know in advance if this is going to happen.
Your credit rating could be affected if you miss a payment on your account.