Please keep your returns receipt safe until we've received your parcel; this can take up to 7 days. If you paid by card, please allow a further 5 working days for your refund to be processed.
Don't have the original packaging? No problem! Just use a suitable alternative to pack the items. If you haven't kept the advice note, make sure you include a note inside with your name, address, account number, item numbers and the reason you're sending them back.
You can request a collection by signing in to our website, clicking 'My Account', then selecting 'Arrange a Return'. You can also call us on 0345 071 9018. Your courier will pick up the parcel within 2 working days of the request.
Don't forget to attach the Hermes return label (on the bottom of your advice note) to the outside of your parcel. If needed, you can print off a replacement by going to the website below and filling in the required details:
You'll find a pre-paid ParcelShop return label at the bottom of your advice note – please attach this to the outside of your parcel. You can find your nearest ParcelShop location by clicking here.
If for any reason you don't have a return label in your parcel, you can print off a replacement by going to the website below and filling in the required details:
You'll find a pre-paid Post Office return label at the bottom of your advice note – please attach this to the outside of your parcel.
If you don't have the label anymore, don't worry! You can print a replacement by signing in to your account and clicking 'Arrange a Return'.
InPost 24/7 Parcel Locker
Click here to find your nearest InPost locker. You'll need to fill in the required fields and print off a returns label.
ASDA - toyou
Click here to get a label so that you can return your parcel – you'll just need to type in:
- Your order number (you can find this on our website by clicking 'My Account', then 'Track My Orders')
- Your phone number
- Your email address
You can either print the label at home, or download a QR code to print it in-store. You can also use the 'toyou' label that was enclosed with your order.
Once you've returned your parcel through an ASDA store you can track it by clicking here; please use your order number, or the reference number shown on your return receipt.
Want to find the nearest store that offers this service? Click here and type in your postcode.